27, Report:
#1397173
Posted Date:
Sep 01 2017
Frontier Communications I cancelled my account. They charged me anyway Internet **Author of this Report is NOT CONFIRMED**
I was going to MOVE my service. I attempted to chat online and talk to someone on the phone, however, they were not able to bring up my address to confirm I could get service at my new account.
I called them back a few days later, same issue.
Since they were not able to confirm ...
Entity
Categories: Internet Service Providers
28, Report:
#1388607
Posted Date:
Jul 27 2017
Frontier Communications Fios internet Fraudulent charges Nationwide
Frontier has charged us for closing an account, when it was an account with no balance and no activity for a home we don't live in, and haven't had service on for 4 years. We have an open current account at our new home, and every time we contacted Frontier the multiple accounts con...
Entity
Categories: Internet Service Providers
29, Report:
#1377263
Posted Date:
Jun 05 2017
Frontier Communications Made false promises, and charged me different pricing Tampa Florida
Towards the end of this year my contract was ending with Verizon, who sold their company to Frontier.
In December 2016, I started reaching out to this company to see what kind of package deal they could offer me out of a promotional deal. My plan did not exceed $150. Because it was ...
Entity
Categories: Cable TV
30, Report:
#1373237
Posted Date:
May 15 2017
frontier communications The worst telephone/internet service I have ever encountered Tampa Florida
I have routinely contacted this company about the weak internet service available. We pay for the upgraded service but get poor service and cannot stream any programs at all. From 4 pm to 11:30 pm, difficult to get online. I have been assured that improvements are coming but have no...
Entity
Categories: Internet
31, Report:
#1366636
Posted Date:
Apr 08 2017
Frontier Communications Dishonest Nationwide
In Dec., 2016 my husband and I decided to switch from our longtime cable company (our rates went up again) to DirecTV. We had them years ago and never had a problem.
I called them a talked to a gal who was very pleasant and set up the installation for the same day. Our payments were...
Entity
Categories: Internet
32, Report:
#1361689
Posted Date:
Mar 14 2017
FRONTIER COMMUNICATIONS IS A UNETHICAL PRACTICE COMPANY LIED ABOUT THEIR SERVICES AND CHARGED ME KNOWING NO SERVICE WAS AVAILABLE Internet
This complaint is on Frontier Communications. I called to see if my area was in the approved service area. After some search a person named Huber told me that YES, contratulations you can be signed up for Frontier's internet services. I gave all my information, and was told to...
Entity
Categories: Cable TV
33, Report:
#1360571
Posted Date:
Mar 08 2017
Frontier Communications Never showed up for installation, failed to close account, failed to bill or notify me, reported to credit bureau illegally Allen Nationwide
I notified my cable and internet provider, Frontier Communication, that I was moving and scheduled a termination date for my existing service and a transfer of the services to my new address. On the day of the transfer Frontier Cable never showed up. I called and th...
Entity
Categories: Cable TV
34, Report:
#1357072
Posted Date:
Feb 20 2017
Frontier Communications, Mr. Rip off and poor customer service California
I had a horrendous experience with Frontier Communications. Promised things not delivered. Extremely poor customer service. Put me on a different long distance carrier without informing me, resulting in an exorbitant rate (over $3 a minute for continental US calls) and then se...
Entity
Categories: Telephone Companies
35, Report:
#1356616
Posted Date:
Feb 17 2017
Frontier Communications Incompetent Customer Service Norwalk, Connecticut Nationwide
Our family wanted to switch from AT&T U-verse to Frontier Fios. We would be porting our phone number over from U-verse and service installation was scheduled for 2/10/17. Everything was set, or at least we thought. On 2/9/17 we received a call from Frontier saying that our numbe...
Entity
Categories: Cable TV
36, Report:
#1352658
Posted Date:
Jan 29 2017
William Frick & Company, William Frick & Co, William Frick and Company Sales Scams Libertyville Illinois
This company purports to all of its customers that they do all of the manufacturing of labels, signs, and tags. However, what many of its cutomers don't realize is that as much as 70% of the products that this company sells is manufactured by other companies. So if you're looking fo...
Entity
Categories: Unusual Rip-Off
37, Report:
#1349922
Posted Date:
Jan 15 2017
Frontier Communications Frontier Internet Fraudulent Billing Tampa Florida
In August of 2016 I received by mail a misleading advert from Frontier communications promising services related to FIOS High Speed Internet including language of a 1 year $30 per month rate for High Speeds of 30mb download speed via fiber internet connections which FIOS now p...
Entity
Categories: Internet Services
38, Report:
#1348936
Posted Date:
Jan 10 2017
Frontier Communications Frontier puts invalid charges and then despite wasting hours calling customer service, they still leave you stuck with invalid charges Nationwide
When I got DSL from Frontier, I told them I didn't want to pay for install and I would do installation myself. They said they will not charge for installation. But, then they charged me for installation and various other services like new modem purchase although I never got modem or...
Entity
Categories: Internet Service Providers
39, Report:
#1347883
Posted Date:
Jan 05 2017
Frontier Communications Company continues to charge me after account is closed. Poor customer service cant fix. Whittier Nationwide
When Frontier bought Verizon they bought me as a customer. Once they took over I had numerous days without service. I called to cancel service and verify there is no contract or additional fees. Closed and made my last payment.
It's now months later and I still need to fight this co...
Entity
Categories: Internet Services
40, Report:
#1334765
Posted Date:
Oct 24 2016
Frontier Communications FIOS Takeover Leads To Fraudulent Billing Practices & Consumer Scamming Tampa Florida
Frontier Communications completed an acquistion of Verizon FIOS in Florida and on APril 1st, 2016 began transisiton customers. I was one of those customers and after many years as a loyal and satisfied customer of Verizon FIOS my experience with Frontier has been the polar apposite....
Entity
Categories: Cable TV
41, Report:
#1327188
Posted Date:
Sep 09 2016
cherie rinkenberg Frontier Communications SUCKS nationwide Nationwide
Frontier Communication - they are a trip and a half!! So disappointing and ridiculous....I called to ask why I pay $40 per month for a complimentary internet upgrade.....her answer: hmmmm...yeah...wow...interesting....um...... well it might be..... Okay honey...let me speak to a su...
Entity
Categories: Cable Companies
42, Report:
#1323487
Posted Date:
Aug 19 2016
Frontier Communications Bad Service, Incompetent Hillboro Nationwide
I tried to get landline phone service and internet set up for my elderly mother. She had to move to a new city and her existing company did not provide service in Hillsboro. The retirement home had stated that Frontier provided phone service in Hillsboro.
I began the quest on 8-15...
Entity
Categories: Internet Service Providers
43, Report:
#1318599
Posted Date:
Jul 25 2016
Frontier Communications Frontier Frontier overcharged for services we did not receive. Added a bogus cancellation fee. Norwalk, CT Nationwide
Dear Melinda, The reason for this email is to express our disappointment and outrage with the way we have been treated by your company. We are also requesting satisfaction for the billing issues, the loss of our channels, and a credit for the upgrade we never received. We will...
Entity
Categories: Internet Service Providers
44, Report:
#1314223
Posted Date:
Jun 29 2016
1974 Frontier Communications I need to call some attention to this worthless company Donaldson Pennsylvania
This complaint is my last hope to get the word out about this company( frontier) We live in a small town and they are the onlt provider for internet and its horrible, they are horrible...back in January,2016 I called to get internet into my home,I was charged $111 for a unpaid bille...
Entity
Categories: Internet Service Providers
45, Report:
#1312902
Posted Date:
Jun 22 2016
Frontier Communications Frontier Communications: You Pay; They Don't Deliver Los Angeles Internet
I had service with Verizon. It was like pulling teeth to get service out of Verizon. I wasn't looking forward to the the sale of Verizon to Frontier after reading all the horror stories online about Frontier's lack of customer support. I have had difficulty since the change to...
Entity
Categories: Internet
46, Report:
#1312602
Posted Date:
Jun 21 2016
Frontier Communications Inept, Can't fix a kiddie car, nobody knows what they are doing, repairs non-existant, billing a disaster Stamford Nationwide
This company is a disaster. Repair is in the Phillipenes they try to repair something they break 1 to 2 more items. Billing is also a disaster I have been trying to get credit for $531. I paid Verizon back in April I have faxed 3 times to Scott their agent a letter from my bank st...
Entity
Categories: Cable TV
47, Report:
#1310735
Posted Date:
Jun 10 2016
EMG EMG Security systems Warning if you are a EMG customer sarasota Florida
Warning if you are a current EMG customer.
I had been a customer of EMG for 10 years or more . Paid not only for the monitoring service but also the maintance contract fee, and I always paid the bill before it was due.
Big Mistake.
I was contacted by EMG telling me my system was ...
Entity
Categories: Security Services
48, Report:
#1308584
Posted Date:
May 31 2016
Frontier Communication Reoccurring Service Issues and Outages Cincinnati, Ohio Nationwide
Frontier Communications takeover of Verizon service has been a DISASTER! I have had reoccurring problems with my Internet, phone and FIOS TV since Frontier took over in California on April 1, 2016. I have had to contact Frontier on a daily basis due to reoccurring service outa...
Entity
Categories: Telephone Companies
49, Report:
#1307841
Posted Date:
May 26 2016
Frontier Communications meetfrontier.com /residential Got ripped-off from Frontier Communications Nationwide
Made an emgency phone call from California to Macau for 23 minutes and the charge was $152.49 plus other charges. That made almost $7 per minutes. Called them about it and was told that was the way they normal charge.
Entity
Categories: Telephone Companies
50, Report:
#1306345
Posted Date:
May 18 2016
Frontier Communications cable tv Tampa Florida
I placed my order on May 1 2016 for cable and internet to be installed at my home. The tech came out and buried wires on May 13 in doing so he broke the cement cover on the ground wire box. Today May 18 no installer showed up. I called twice the first person said yes the tech should...
Entity
Categories: Cable TV